FAQ's
FAQ’s
What makes The ONE Brush different from other hairbrushes?
The ONE Brush is the only adjustable bristle hairbrush in the world. You can customise to the perfect bristle strength, to suit your hair type, condition, styling and your hair's changing needs - from soft to firm, for gentle detangling to firmer styling control, simply adjust the bristle strength to deliver your healthy hair care routine.
Why do I need to adjust the bristle strength?
Some hairbrushes are too soft, most are too harsh, causing breakage, painful tugging and long term damage. There are up to 12 different hair types, and you should never use the same bristle on your vulnerable wet hair, as on your dry hair. The health of your hair depends on using the correct bristle and will otherwise damage your delicate hair strands.
For the first time users can adjust to the correct bristle strength, condition and changing hair needs, delivering a healthy haircare routine, specific to you.
How do I adjust the bristle strength?
Simply turn the dial on the front of the brush to one of the seven settings, you’ll feel it click into place.
Can I use The ONE Brush on wet hair?
Yes, The ONE Brush is designed to glide through wet or dry hair, with minimal pulling and breakage. The soft setting is perfect for detangling your vulnerable wet hair, using in the shower to distribute conditioning treatments, or after the pool.
Can I use my ONE Brush with heat?
You can use your ONE Brush to style your hair while you blow dry up to 120°. Anything above this may cause the bristles to melt and lose their shape. Please DO NOT use with hair straighteners.
How do I clean my ONE Brush?
Please remove all loose hair and gently clean in soapy and warm water and allow it to dry naturally.
How is The ONE Brush eco-friendly?
The ONE Brush is made from recycled plastic, and both the brush and it's packaging is100% recyclable.
Delivery
UK orders are dispatched via Royal Mail on a tracked 48 hr service. Please allow approximately up to 3 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive. If you have not received your order after 5 working days, please contact support@onehairstyling.com, with your order number if possible.
Delivery options
Please see our shipping page here
International Shipping
Our standard delivery is within the UK, please contact us at support@onehairstying.com if you wish to ship your order outside the UK.
Returns
You can return your ONE Brush purchase within 14 days of receiving your order.
We are only able to accept returns originally purchased from our website, unused and in the original packaging, to the return address below. Please include the reason for your return, original ID number, email address and name so we can locate the original order and process any applicable refund.
If you need further assistance please contact support@onehairstyling.com
Order enquiries
For any other order enquiries please contact support@onehairstlying.com
Trade orders
Please email marie@onehairstyling.com with your company details, to set up a trade account
Help, Can I speak to a person?!
Of course, we are human! You can contact us on (+44) (0)7974 174 654 to discuss anything from how best to use your brush, to your shipping enquiry; or email support@onehairstlying.com and we’ll call you back.