FAQ's

FAQ’s

What is so unique about The ONE Brush?

The ONE Brush is the only adjustable bristle brush in the world, where you dial in your perfect bristle strength, for both your hair type, and condition.  

Why do I need to adjust the bristle strength?

Most hair brushes are quite generic for just 2 hair types, usually fine & fragile or thick & curly hair.  You can read in our blog ‘what exactly is my hair type’, that there are up to 12 different hair types, and by being able to change the bristle strength to the correct setting, you are caring for your specific hair type, avoiding pulling, snagging and breakage.

How do I adjust the bristle strength?

You simply turn the dial on the front of the brush to one of the 7 settings, you’ll feel it click into place.

Can I use my ONE Brush with heat?

You can use your ONE Brush to style your hair while you blow dry up to 120­°.  Anything above this may cause the bristles to melt and lose their shape.  Please DO NOT use with hair straighteners.

How do I clean my ONE Brush?

Please remove all caught hair and gently clean in soapy and warm water and allow it to dry naturally.

Delivery

UK orders are dispatched via Evri on a tracked service. Please allow approximately up to 5 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.  If you have not received your order after 5 working days, please contact support@onehairstyling.com, with your order number if possible.

Delivery options

Please see our shipping page here 

International Shipping 

Our standard delivery is within the UK, please contact us at support@onehairstying.com if you wish to ship your order outside the UK.

Returns

You can return your ONE Brush purchase within 14 days of receiving your order.

We are only able to accept returns originally purchased from our website, unused and in the original packaging, to the return address below. Please include the reason for your return, original ID number, email address and name so we can locate the original order and process any applicable refund.

If you need further assistance please contact support@onehairstyling.com 

Order enquiries

For any other order enquiries please contact support@onehairstlying.com

Trade orders

Please email support@onehairstyling.com with your company details, to set up a trade account 

Help, Can I speak to a person?!

Of course, we are human! You can contact us on (+44) (0)7974 174 654 to discuss anything from how best to use your brush, to your shipping enquiry, or email support@onehairstlying.com and we’ll call you back.